Support & Information
Frequently Asked Questions
Find quick answers to common questions about our handmade jewellery, home décor, orders, and delivery.
Products
Learn more about our materials, custom orders, and care instructions.
Shipping
Find details about delivery locations, timeframes, and availability.
Support
Get help with enquiries, changes, and contacting Veloura Jewels.
Contact & Support
You can reach us through the Contact page by submitting an enquiry form, and we will respond as soon as possible.
Some design changes may be possible depending on the product and materials available. Please contact us with your request so we can advise further.
Orders & Products
Yes, we can discuss custom handmade pieces depending on the design and materials requested. Please contact us to share your idea and we will let you know what is possible.
Our handmade pieces may use a range of materials depending on the collection, including beads, crystals, metals, and decorative elements. Specific material details can be provided for each product.
To help maintain your jewellery, store it in a dry place, avoid direct contact with water, perfumes, and harsh chemicals, and handle delicate pieces with care.
Shipping & Delivery
Yes, Veloura Jewels currently focuses on shipping within Australia.
At the moment, we are only offering delivery within Australia.
Timeframes may vary depending on the item and whether it is custom-made. Estimated completion and delivery times can be confirmed when you enquire.